FREQUENTLY ASKED QUESTIONS
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What if I don't have an online ordering app?
Not a problem, our engineering team can work with you to find or create the perfect application for your needs. We work with many small companies that want to create an easier way for order pickup without large complications.
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What if I already have a drive thru lane?
We have worked with some of the largest franchises in the world and understand not all locations are setup optimally therefore we have developed solutions to accommodate just about any layout or arrangement. Some situations may require some creative thinking for the best solution, but we will work with you and your team to find what works.
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What is the typical lead time for a new automation system?
Spacecraft Automation offers both standard units and full customization with numerous options in between. For standard products, we offer a 10-week lead time. Custom product lead times may vary depending on development time.
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How long does installation and setup take?
The installation process can take up to three days, depending on the complexity of the project and is subject to weather conditions and any concurrent activities at the job site. We will coordinate with your construction team to determine the most suitable timing for everyone involved. Post-installation setup usually takes an additional two to three days. Please note that setup requires power, which is often not available at the time of installation. As such, we will schedule a separate visit for setup once the building is prepared.
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What is the product warranty?
We offer a three-year warranty on all components.
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Where are the machines made?
In a UL certified facility in Emmaus, Pennsylvania.
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Are you eliminating jobs?
No. Spacecraft Automation aims to supplement, not supplant. Our systems allow employees to focus on product quality and the in-house customer experience rather than the thankless drive-thru window.
What Drives Us
Innovation: We challenge outdated systems and build smarter solutions.
Reliability: Our technology is designed to perform consistently in high-demand environments.
Security & Safety: We prioritize secure transactions and safer workflows for employees and customers.
Customer Success: Your efficiency, speed, and growth are the measure of our success.
Building the Future of Pickup and Fulfillment
The growth of digital ordering and off-premise service isn’t slowing down—it’s accelerating.
Spacecraft Automation is committed to staying ahead of that evolution by continuing to innovate, refine, and expand our technology to meet the needs of modern businesses.
We’re not just solving today’s problems. We’re building tomorrow’s infrastructure.
Ready to See It in Action?
Let us show you how Spacecraft Automation can transform
your pickup experience and streamline your operations.